Welcome to Jax Virtual Mall's Refund Policy

Our goal is to ensure a fair and satisfying shopping experience for both our customers and vendors. This policy outlines the conditions under which refunds can be requested and processed within our marketplace.

Refund Eligibility

Damaged or Defective Items: Customers are eligible for a full refund or replacement if they receive a damaged or defective item. Please report the issue within 30 days of receiving the product with photographic evidence.

Not as Described: If an item significantly deviates from the product description or the sample shown on our site, customers may request a refund or exchange.

Non-Delivery: If an item is never shipped or does not arrive by the expected delivery date, customers may be eligible for a refund. We encourage customers to first contact the vendor to resolve delivery issues.

Exclusions

Custom-made or personalized items are not eligible for refunds unless they are defective or damaged.

Perishable goods, digital products, and downloadable content may have specific refund conditions, stated at the point of sale.

Services and gift cards are non-refundable.

Process for Requesting a Refund

Contact the Vendor: Initially, customers should contact the vendor directly through our platform to request a refund or exchange.

Provide Necessary Documentation: Submit any required documentation, such as photos of the item, to support your request.

Refund Request Submission: If the issue is not resolved directly with the vendor, submit a refund request through our customer service within [X days] of the original purchase date.

Refund Processing

Upon approval, refunds will be processed back to the original method of payment within 30 days.

For items returned to the vendor, refunds will only be processed once the item has been received and inspected.

Vendor Fees

Vendors may be subject to a fee adjustment in accordance with our commission structure for refunded transactions.

Changes to the Refund Policy

Jax Virtual Mall reserves the right to modify this refund policy at any time. We recommend reviewing the policy periodically for any changes.

Contact Us

For further questions about our refund policy or to submit a refund request, please contact our customer service team at support@jaxvirtualmall.com