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Welcome to Jax Virtual Mall’s Support Center. Jax Virtual Mall is an online shopping mall that saves you time and money by allowing you to shop tons of the best online stores from the comfort of your home. Jax Virtual Mall is not a store. We don't sell or ship anything. Most of your inquiries can be addressed by visiting our FAQ section. If you have a question regarding your online purchase, contact the merchant directly for quick assistance. You can find the web site/home page for the merchant by clicking on the merchant’s ad within this virtual mall. Once on the merchant's site, locate the customer service email address and/or telephone number. Of course, we're always here to help you if you're unable to obtain assistance from the merchant. Report the following problems to: problems@jaxvirtualmall.com • Give us general comments, compliments or suggestions about our site • Report a technical problem • Report a problem with a merchant or comment on our merchant Jax Virtual Mall is dedicated to providing a safe, friendly, and fun place to shop. Part of being a smart shopper, however, is using common sense to ensure your privacy, safety, and satisfaction. Below are some suggestions that will help you get the most out of your shopping experience . • Know Your Product: Read the descriptions and view the photos for products you plan to purchase. If you have a question, contact the merchant before placing your order. • Know Your Merchant: Read the merchant's customer service and return policies. Locate an address and telephone number on the site in case you need to contact someone. • Shop Securely: Most web browsers comply with industry security standards, such as Secure Sockets Layer (SSL). Many browsers display a closed padlock icon at the bottom of the browser window when you are in secure mode. You can also check the URL shown in the Address window of your browser. On a secure site, the web address should begin with "https" (rather than the normal "http"). Check your browser's Help menu for more information. • Guard Your Privacy: Keep your personal information secure. You should not need to provide your Social Security number to make a purchase. Read the merchant's privacy policy to understand how they treat your personal information. • Keep Good Records: Print and save your order confirmations and track your purchases. |